Service & Support

iAsk

1. What are the best selling products in Shiji Lighting?
- LED Strip Light: Mainly SMD5050,SMD2835 and SMD3528
- LED Rigid Bar
- LED Panel Light
- LED Tube Light
- LED Flood Light

2. What kind of products will Shiji Lighting develop for the next year?
Shiji Lighting is devoted to innovation in lastest LED technology. We never stop researching new LED lights since the establishment. We keep the valued customers posted of newsletters on the development every week.

3. What is the main market for Shiji Lighting?
We are selling more to EU market because the markets have high quality standard for LED products. The rate stands our turnover up to 50-60%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for American market and Asian regions.

4. What LEDs do you usually use for your LED products?
For high level products, we use Epistar LED Chip; and middle level types, we mainly use San’an LED strip to find best balance between quality and cost. Other brands of LEDs are allowed according to customer’s requirement.

5. What is Shiji Lighting lead time?
Usually delivery time will be in 12-15days. But it will take a little longer if with heavy burden of production task. And more time will be taken with customized products.

6. Can Shiji Lighting offer OEM product?
Yes, OEM products are allowed. We have an excellent design/engineering team to offer support and we have several years experience in OEM. The strips can have different size, layout, customer logos and labels. We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.

7. Do you have warranty for products?
Yes, we have 2/3/5 years warranty for different kinds of products. During the warranty period, if customers have the approval showing product quality issues and if certified by Shiji Lighting engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.

8. Does Shiji Lighting design its products?
Yes, Shiji Lighting designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as light control technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under EMC list possibility and reliability.